Handbook
Incident response
Roles, severity levels, and comms
Tooling
- Incidents are managed in incident.io with Slack integration.
- Join the Zoom or Google Meet created by incident.io when an incident is declared.
Flow
- Declare severity and confirm roles (IC, Comms, Ops, Liaison as needed).
- Follow the Incident Commander direction and keep updates in the incident channel.
- Mitigate user impact first; then root-cause.
- Maintain a timeline for post-incident review.
Notes
- Follow incident.io recommended guidelines and practices.
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